Frequently asked questions
Clear answers before your first send.
Understand how accounts, AI writing, sequences, and reply handling work in Zintara.
Getting started
Can I start for free?
Yes. Starter includes one sending inbox and 500 emails per month without a paid subscription. Compare Growth and Pro on the pricing page when you need more capacity.
Do I need my own email account?
Yes. Connect a mailbox you control and review its sending and incoming-mail settings. Your mailbox provider’s rules and limits still apply.
Does importing a list send emails automatically?
No. Importing contacts and launching a campaign are separate actions. Review the intended recipients, message sequence, mailbox, and schedule before launch.
Writing and sending
Can I edit AI-generated emails?
Yes. Treat AI output as a draft. Review the facts, company details, tone, and ask before adding it to a campaign. Available research context varies by prospect.
Can follow-ups stop when someone replies?
Configure stop-on-reply for the campaign. Reply-aware behavior depends on working incoming-mail synchronization, so check the connected mailbox if replies are missing.
Is inbox placement guaranteed?
No. Domain reputation, provider policies, recipients, and message content all affect delivery. Warmup and diagnostics do not guarantee inbox placement, replies, or meetings.
Managing your workspace
Can I reuse messages?
Yes. Templates store reusable subjects and bodies. Duplicates begin as drafts, and active templates require both a subject and body.
How are opt-outs handled?
Use suppression and unsubscribe handling to exclude recipients from further eligible campaign sending. Removing someone from one list is not the same as suppression.
Are opens and clicks exact engagement measurements?
No. Privacy tools, security scanners, and image loading behavior can affect tracking. Treat opens and clicks as signals rather than proof a person read your email.
Can I automatically resume out-of-office contacts?
Out-of-office detection does not schedule automatic resumption. Review the enrollment before resuming it.
Where can I ask another question?
Use the Contact page for product, support, or billing questions. Include useful context, but do not send passwords, API keys, or mailbox credentials.