Terms of Service

Using Zintara

These proposed terms govern business use of Zintara and incorporate the Acceptable Use Policy and Billing Policy. A separately signed agreement controls where it expressly overrides these terms. The service operator’s legal identity, business address, effective date, and governing jurisdiction must be confirmed before these terms are finalized.

You must be legally able to enter a contract and authorized to act for the business whose workspace you create. Keep registration details accurate, protect credentials, and promptly report suspected unauthorized access through Contact. You are responsible for your users and connected mailboxes.

The service and your responsibilities

Zintara provides tools for lead management, email sequences, connected mailboxes, AI-assisted writing and research, and reply management. You must maintain the mailbox permissions and third-party accounts needed for the features you use. Availability of a feature does not establish a right to contact a recipient.

You are responsible for lawful collection and use of contact data, required notices or consent, message content, sender identification, and honoring objections and opt-outs. Review AI-generated content and research for accuracy before use. We do not guarantee deliverability, inbox placement, meetings, revenue, or the accuracy of generated content.

Spam, abuse, and account restrictions

We reserve the right to restrict sending, pause campaigns, limit access, suspend or block user accounts or workspaces, disconnect services, or terminate access where we reasonably believe activity violates these terms, our Acceptable Use Policy, applicable law, or mailbox-provider rules, or threatens recipients, service security, or other customers.

Grounds include unlawful spam, phishing, malware, deceptive identities, ignored unsubscribe requests, unauthorized use of personal data, evasion of sending restrictions, and credible abuse reports. We may request evidence of list provenance, permission where required, sender identity, and corrective action.

Restrictions may take effect without prior notice when reasonably necessary to prevent harm, investigate abuse, comply with law, or protect security. Where appropriate and legally permitted, we will explain the reason and steps for review. Report a mistake or request review through Contact with your account email and relevant evidence. Reinstatement is not guaranteed; creating replacement accounts to evade restrictions is prohibited.

Customer data and intellectual property

You retain ownership of your content and grant us the rights needed to host, process, transmit, and display it to provide the service and address security or legal obligations. You must have the rights needed to provide that data. Zintara’s software, branding, and service materials remain owned by their respective owners.

The Privacy Policy describes handling of personal data. Where a data processing agreement is required, agree and execute the applicable DPA before providing affected personal data. The DPA review draft is not an executed contract.

Subscriptions and billing

The price, currency, billing interval, applicable taxes, and subscription conditions must be disclosed at checkout or in your order. Review the Billing Policy before purchasing. Account suspension does not itself determine whether a refund is owed; applicable law and agreed purchase terms continue to apply.

Ending access

You may stop using the service and cancel a subscription through available billing controls or Contact. Cancellation and workspace deletion are different actions. Export available records or request assistance before deletion; access may end and removed records may not be recoverable.

We may terminate access for material or repeated violations, legal requirements, or serious security risks. We may retain limited records where needed for legal obligations, disputes, fraud prevention, or suppression of further unwanted messages, as described in the Privacy Policy.

Disclaimers and liability

To the extent permitted by applicable law, the service is provided as available and without implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Third-party mailbox and service providers operate under their own terms.

To the extent permitted by applicable law, neither party is liable for indirect or consequential losses under these terms, and Zintara’s aggregate liability is limited to fees paid to Zintara for the service in the preceding 12 months. These limitations do not exclude liability that cannot lawfully be excluded or limit mandatory statutory rights. Enforceability and any necessary exceptions require review under the applicable jurisdiction.

Changes, disputes, and contact

Material changes will be communicated through the service or an appropriate account contact before they take effect, except where a legal or urgent security requirement requires otherwise. Changes will not remove mandatory rights.

Contact us through the Contact page about these terms or a dispute. Governing law, forum, and the contracting legal entity remain to be confirmed; no arbitration requirement or waiver of statutory rights is established by this draft.